Business Services
Business services are the activities that an organization does to fulfill its trade. This includes banking, warehousing and marketing.
They do not produce or sell any physical product.
The primary difference between goods and services is that they do not have a physical form, and can only be practiced instead of produced. A service cannot be stored for future use; it has to be delivered when demanded.
A good business service aligns IT assets with the needs of a company’s employees and customers and supports business goals, facilitating the ability of a company to be profitable. This can include an audit of IT infrastructure processes, creation or updating of a service catalog and provisioning of employee self-service portals to improve communication.
In addition, the customer is also a significant factor in how well a business service is run. This is because customers influence the cost and quality of service, and sometimes directly impact how employees perform their jobs.
This type of service is usually slanted toward one of two market segments: individual consumers or commercial establishments. This is a key advantage for companies that provide these services, because it allows them to focus on their primary client base rather than trying to compete with other businesses.
You can map technical services to business services to help responders understand the impact of incidents that affect a business service. Often, you will want to exclude non-critical technical services that support a business service from this capability, since a disruption to these services does not necessarily affect a business service.